Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.
If there is a factory's defect or damage due to delivery process, the company will repair the damage for you or send you a replacement. Refund policy is not applied in this situation.
Return Parcel :
In any cases, the parcel may return to us with one of the following reasons:-
1. Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon arrival.)
2. Insufficient Address
3. Moved, Left No Address
4. Returned For Better Address
5. No Such Street or Number
6. Not Deliverable As Addressed Unable to forward
7. No Mail Receptacle
10. Attempted - Not Known
11. Box Closed - No Order
Disregarding any reasons, the company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address a related problem.
How to prevent your parcel return back for us:-
1. Ensure the parcel will be received at your given delivery address. Recipient signature is always required at the reception of parcel from us.
2. Please ensure the correctness and check deliberately on your shipping address before check out.
3. Provide a valid cellphonenumber / contact telephone number in your profile for easy contact by local Post Office or logistic company in case of any delivery problems may arise.
4. Check your local Post Office website frequently with our delivery tracking number provided, for your parcel arrival status.
5. Go to your nearest Post Office to check your parcel arrival status with delivery tracking number if no delivery within expected period / delivery time.
6. If you are planning to move in the very near future, do not order anything on-line until you have settled in your new address.
*The above terms subject to our final decision.